Effective Date: January 1, 2025

Cornerstone Home Inspectors (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Policy describes:

What personal information we collect;
How we use that information;
When we share it;
How you can opt out or ask us to access, modify, or delete your data.

1. Information We Collect

We may collect the following when you contact us or use our services:

Name, phone number, email address, mailing address, and property address.
Details of your inquiry or inspection – such as appointment date/time, inspection property address, and inspection type.
Payment information processed via Stripe or Square (note: we do not store full card details).
Usage data: IP address, browser type, device, pages visited (via cookies/analytics).

We collect this data when you: contact us online, book an inspection, text or call our number, or communicate with us via email or phone.

2. How We Use Your Information

We use your information to:

Provide inspection services and schedule appointments.
Send confirmations, reminders, invoices, inspection reports, and follow-up communications.
Process payments and secure your records.
Provide customer support and respond to your inquiries.
Maintain and improve our website and services (through analytics).

If you consent to text (“SMS”) messages, by providing your mobile number, you agree to receive text messages such as booking confirmations, reminders, report delivery, and promotional offers. Message and data rates may apply. You may opt out at any time by replying STOP or contacting us.

3. Sharing Your Information

We do not sell, rent, or lease your personal data. We may share your information only as needed, including:

With our service providers (e.g., payment processors, hosting providers) under confidentiality agreements.
To comply with legal obligations or court orders.
In connection with a merger, sale, or change of business ownership (you will be notified if this occurs).

4. Your Rights

You have the right to:

Access or receive a copy of the personal data we hold about you.
Request a correction or update of your data.
Request deletion of your data (subject to legal or contractual retention).
Opt out of promotional communications at any time.
Just contact us or call 334-693-4300.

5. Payment / Text Messaging Consent

By providing your phone number and/or booking an inspection, you consent to:

Receiving text messages and/or email communications related to your inspection, scheduling, invoice, or report delivery.
Receiving marketing messages, if you opt in, you can opt out at any time by replying STOP.
Receiving a final text confirming your unsubscribed status after opting out.

6. Data Security & Retention

We implement reasonable technical and organizational measures to protect your personal data. However, no system is completely secure; you transmit your information at your own risk. We retain your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Cookies & Analytics

We use cookies and similar technologies to analyze website traffic and improve functionality. You may set your browser to refuse cookies, but some site features may then be unavailable.

8. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe we have collected data of a child under 13, please contact us, and we will remove it.

9. Changes to This Privacy Policy

We may update this Policy periodically. When we do, we will revise the “Effective Date.” Continued use of our service after changes constitutes your acceptance of the new policy.

10. Contact Information

If you have any questions or concerns, please contact us:

Cornerstone Home Inspectors
3707 Quail Creek Dr, Dothan, AL 36303
Phone: 334-693-4300